As people around the world join together in the ongoing fight against the spread of COVID-19 our thoughts and best wishes go out to those of you, your friends, family and loved ones that may be affected.

As with many of our hotel, transportation and industry partners we want to ensure that we clearly explain the available options for our customers with existing bookings who may not be able to travel on their original tour this year, whether due to Foreign Office advice or because they are in isolation as a result of being in a high risk group. To this end we wanted to update you now about our response so far and what to expect from us going forward.

 

OUR RESPONSE:

We’re providing even more flexibility:

We are introducing a fully flexible booking policy for all clients across the board to give them some clarity and certainty in this difficult time.

Effective immediately all customers will have the choice to transfer their booking with no financial penalties if tours cannot proceed OR they are in isolation, 21 days prior to their departure. We will contact each client at this stage to run through the options available to them below:

1 – Move to another like for like tour of your choice later this year, doing so will incur no transfer fees and we will honour any discounts already applied.

2 – Postpone and we will credit your full tour balance, in the form of a voucher, towards any tour in 2021 or 2022. We will also give you an additional £200 spending money towards your next trip as a thankyou from us.

We’ll stay in touch with you direct:

You don’t have to do anything at this stage, and of course we’ll be in touch at the 21 day mark to remind you of your options. Saves you being glued to the news. We will also regularly update our online guide and FAQs here

We’ll hold your booking for as long as you need:

If you’re not able to commit to a new date just yet, or the dates currently listed don’t work for you, worry not. You can postpone your trip and rearrange it later. We’ll hold your booking for as long as you need.

We’re adding dates for 2021 and 2022:

To allow for the wave of inevitable postponements, we’re working around the clock to get our 2021 and 2022 dates up as soon as possible so you can move to one of those tours and have something to look forward to, for when this all passes. If the tour you were looking for is not yet listed, please check with us as it’s likely we just haven’t added it yet in this fast moving situation.

We’re here for you:

We have arrangements in place with all our suppliers supporting this new 21 day rolling timescale, we are fully bonded by ABTOT and your money is safe with us. We have restructured our business model to weather this storm, no matter how long it takes.

No one knows what the next few months will hold for us all, but we’re in this together and we do know that when the borders re-open, Magellan riders will be there leading the charge.

We acknowledge that it is an unprecedented time so we thank you for your understanding and support. We will update riders on a tour by tour basis as we move forward but if you have any questions, or for assistance with your existing or future booking, please feel free to reach out to us on sales@magellanmotorcycletours.co.uk and we’ll be happy to help you.

FAQs

What’s the status of my trip?
We offer adventures in over 40 countries around the world, we are of course monitoring the situation closely, and are following the advice from a range of sources that cover the destinations we offer including the::

Foreign and Commonwealth Office (FCO)
Centre for Disease Control and Prevention (CDC)
World Health Organisation (WHO) 

Being based in the UK we are primarily informing our decisions on the travel advice from the UK Foreign & Commonwealth Office and will be making decisions on each tour on a rolling 21 day basis.

What happens if the FCO is advising against travel to my destination?
We are now operating all our tours this season on a rolling 21 day timescale. If the FCO advises against travel at the 21 day mark and we aren’t able to route around this area safely then we will contact each client to run through the options available below:

1 – Move to another like for like tour of your choice later this year, doing so will incur no transfer fees and we will honour any discounts already applied.

2 – Postpone and we will credit your full tour balance, in the form of a voucher, towards any tour in 2021 or 2022. We will also give you an additional £200 spending money towards your next trip as a thankyou from us.

Why 21 days before?
This is a standard rolling timeframe the travel sector has been advised to adopt by the government, the Coronavirus situation is very fluid and advice coming out of the FCO changes on a daily basis. If your trip is departing more than 21 days in the future it is likely that the situation may still change in some form.

Is my money safe if I’ve got a trip booked, or am about to book one?
Yes, your money is always safe with us! We’re glad to reassure all customers that their bookings are protected by the Package Travel Regulations. In laymen’s terms these ensure that should the FCO advise against ‘all but essential travel’ to your destination and your trip is subsequently cancelled, then all suppliers must offer either an alternative or an option to postpone. Suppliers must also hold insolvency protection to cover refund and repatriation costs in the unlikely event of their financial failure before or during your trip. We have plans in place to cover these eventualities if needed and are proud to be one of the few motorcycling touring companies to be fully bonded by ABTOT to cover financial failure, this means you know your booking and your money is always safe with us.

Do I have to pay my balance or can I wait and see what happens?
We are continually reviewing the status of each and every trip on a daily basis and will only run them when it is safe to do so. Therefore we would ask that you make your balance payments in a timely manner when they become due. This allows us to continue to plan, while you can be completely confident and secure in the knowledge that your money is safe with us. Should the tour not proceed OR you are isolation you will be offered the choice to move to another like for like tour in 2020 or postpone and we will credit your full tour balance, in the form of a voucher, towards any tour in 2021 or 2022. We will also give you an additional £200 spending money towards your next trip as a thankyou from us. If however you make the decision to cancel your booking early and not pay your balance payment, then normally cancellation terms will apply.

Can I postpone my trip before the 21 day point?
If you wish to postpone your trip before the 21 day point then please contact us by email and we will run through the options available to you that will include transferring to a future tour or cancelling and receiving credit, in the form of a voucher, towards a future tour.

What happens if FCO advice updates and advises against travel while I am on tour in a certain destination?
The official advice here from the FCO is: “if you are able to leave, you should do so”. Our guides on the ground and the staff in the office back home will at this stage activate plans to help everyone on tour to do this as quickly as possible and we will help you liaise with your travel insurance provider and any emergency contacts as needed.

Should I buy travel insurance?
As with any travel arrangements you should always take out comprehensive travel and medical insurance as soon as you book a trip. The coverage available to you in the event of coronavirus related problems will depend on the insurer and your individual circumstances, so do contact the insurer direct if you have queries.

If you have any further questions about the status of your booking and how Coronavirus may affect this, please contact our office team.

Please note, the advice on this article is for guidance only. It may change at any time and may not apply in some circumstances.