What’s the status of my trip?
We offer adventures in over 40 countries around the world, we are of course monitoring the situation closely, and are following the advice from a range of sources that cover the destinations we offer including the::
– Foreign and Commonwealth Office (FCO)
– Centre for Disease Control and Prevention (CDC)
– World Health Organisation (WHO)
Being based in the UK we are primarily informing our decisions on the travel advice from the UK Foreign & Commonwealth Office and will be making decisions on each tour on a rolling 21 day basis.
What happens if the FCO is advising against travel to my destination?
We are now operating all our tours this season on a rolling 21 day timescale. If the FCO advises against travel at the 21 day mark and we aren’t able to route around this area safely then we will contact each client to run through the options available below:
1 – Move to another like for like tour of your choice later this year, doing so will incur no transfer fees and we will honour any discounts already applied.
2 – Postpone and we will credit your full tour balance, in the form of a voucher, towards any tour in 2021 or 2022. We will also give you an additional £200 spending money towards your next trip as a thankyou from us.
Why 21 days before?
This is a standard rolling timeframe the travel sector has been advised to adopt by the government, the Coronavirus situation is very fluid and advice coming out of the FCO changes on a daily basis. If your trip is departing more than 21 days in the future it is likely that the situation may still change in some form.
Is my money safe if I’ve got a trip booked, or am about to book one?
Yes, your money is always safe with us! We’re glad to reassure all customers that their bookings are protected by the Package Travel Regulations. In laymen’s terms these ensure that should the FCO advise against ‘all but essential travel’ to your destination and your trip is subsequently cancelled, then all suppliers must offer either an alternative or an option to postpone. Suppliers must also hold insolvency protection to cover refund and repatriation costs in the unlikely event of their financial failure before or during your trip. We have plans in place to cover these eventualities if needed and are proud to be one of the few motorcycling touring companies to be fully bonded by ABTOT to cover financial failure, this means you know your booking and your money is always safe with us.
Do I have to pay my balance or can I wait and see what happens?
We are continually reviewing the status of each and every trip on a daily basis and will only run them when it is safe to do so. Therefore we would ask that you make your balance payments in a timely manner when they become due. This allows us to continue to plan, while you can be completely confident and secure in the knowledge that your money is safe with us. Should the tour not proceed OR you are isolation you will be offered the choice to move to another like for like tour in 2020 or postpone and we will credit your full tour balance, in the form of a voucher, towards any tour in 2021 or 2022. We will also give you an additional £200 spending money towards your next trip as a thankyou from us. If however you make the decision to cancel your booking early and not pay your balance payment, then normally cancellation terms will apply.
Can I postpone my trip before the 21 day point?
If you wish to postpone your trip before the 21 day point then please contact us by email and we will run through the options available to you that will include transferring to a future tour or cancelling and receiving credit, in the form of a voucher, towards a future tour.
What happens if FCO advice updates and advises against travel while I am on tour in a certain destination?
The official advice here from the FCO is: “if you are able to leave, you should do so”. Our guides on the ground and the staff in the office back home will at this stage activate plans to help everyone on tour to do this as quickly as possible and we will help you liaise with your travel insurance provider and any emergency contacts as needed.
Should I buy travel insurance?
As with any travel arrangements you should always take out comprehensive travel and medical insurance as soon as you book a trip. The coverage available to you in the event of coronavirus related problems will depend on the insurer and your individual circumstances, so do contact the insurer direct if you have queries.
If you have any further questions about the status of your booking and how Coronavirus may affect this, please contact our office team.
Please note, the advice on this article is for guidance only. It may change at any time and may not apply in some circumstances.